General web terms and conditions

Please read the following Terms and Conditions carefully.

StartOut Australia
ABN: 35 167 695 945
Level 6, 822 George Street
Chippendale, NSW 2008

By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained on this web site is copyright © StartOut Australia. All rights reserved. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material on this site without the consent of the copyright owner.

You may save a local copy or print a copy of the material on this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner’s permission.

You are welcome to link to this site, provided that in doing so you do not use any trade marks featured without permission.

You must not link to this site from a site or in a manner which disparages the reputation of StartOut Australia, its related bodies corporate, suppliers or advertisers.

For permission to use text information or photographs from this web site in a manner other than that stated above, please contact us.

If you have any questions about this web site, or if you find any errors, please notify us.

Restrictions and Limitations of Liability

StartOut Australia does not warrant the accuracy, adequacy, reliability or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

StartOut Australia does not make any representation, warranty or endorsement of any of the products, services or information provided on this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other sites that are not maintained by StartOut Australia. StartOut Australia is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by StartOut Australia of the sites. StartOut Australia makes no representations whatsoever about any other website which you may access through this one.


The material in this site could include technical inaccuracies or typographical errors. StartOut Australia may make changes or improvements at any time.

Information on the StartOut Australia website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that StartOut Australia is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.

Donations General Terms

Donations to StartOut Australia of $2 and over may be tax deductible. Ongoing monthly donations are tax deductible and will be receipted on a monthly basis as transactions are processed.  Donations are considered final as payment is processed and refunds are not available, except under special circumstances, agreed in writing with StartOut Australia.

Disputes and Refunds
All complaints, grievances, and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on 1300 751 690 and confirm that notice in writing or by email at [email protected] as soon as possible so that we can resolve your query quickly. Any issues should be directed to StartOut Australia in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Monthly Donations

Your obligations
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Changes and Cancellations
We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.

If you wish to cancel, defer or alter a regular payment you must notify us by calling 1300 751 690 at least 14 days before the next donation day. Alternatively, you can manage your monthly donations on our website by logging in using the account details you established with your first donation.

Alternatively, you can manage your monthly donations on our website by logging in using the account details you established with your first donation.

Changes to a donation amount take effect on the date of the next scheduled payment, not on the date the change is made.   Cancellations made online take effect within 24 hours of the cancellation request being made.  If you cancel on the day a payment is due, StartOut Australia may not be able to stop the charge from being processed by our merchant service provider.

Online shopping general terms and methods of payment

All website orders must be paid by VISA, MasterCard, American Express or Diners Club. The cost of recovering any default of payments will be borne by the customer. The goods remain the property of StartOut Australia until full payment is received.

Prices are quoted in Australian dollars.

All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to rectify prices quoted in the invoice if found to be incorrect.

Delivery costs

Some large, bulky or heavy orders may require an adjustment to quoted delivery costs. If this is the case we will contact you prior to shipping to finalise the order and arrange shipping. Alternatively, you may prefer to email details of the products required prior to purchase and we will provide a final freight cost.

Delivery – products

Please note that orders within Australia are sent via Australia Post. All Australian orders should include a daytime delivery address and contact details.

International orders are sent by standard Post unless otherwise requested. Additional charges may apply.

Delivery delays

All items are promoted in good faith to be available at the time of ordering. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you to advise you of the reason for the delay.

Returns and refunds

Please contact us for refunds and returns by phone on 1300 751 690 or email [email protected] before returning goods.

Goods returned must be in their original packaging.

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five (5) working days of receipt of goods.

Goods will be accepted for credit or replacement at the sole discretion of StartOut Australia. Delivery and packaging charges are not refundable unless as a result of our error.

Feedback and complaints handling procedure

StartOut Australia welcomes feedback and attends to all complaints promptly. Please call 1300 751 690 or email [email protected].